Privacy Policy

1. Introduction

Rosetexwool Insulation Refractory Co., Ltd. ("Rosetexwool", "we", "us", or "our") respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have about it.

2. Information We Collect

We collect the following types of information:

• Information you provide: when you submit an inquiry or quote request, you may provide your name, company, email address, phone number, country, and details about your project or product requirements.
• Information collected automatically: when you browse the site, we may collect technical data such as your IP address, browser type, device information, pages visited, and referring source, using cookies and similar technologies.

3. How We Use Your Information

• To respond to your inquiries and provide quotations or product information.
• To improve our website, products, and customer experience.
• To analyze website traffic and measure the effectiveness of our marketing.
• To comply with legal obligations and protect our legitimate business interests.

4. Cookies and Analytics

We use cookies and analytics services, including Google Analytics and Google Tag Manager, to understand how visitors use our website and to measure the performance of our advertising. These tools may collect information such as your IP address, browser type, and browsing behaviour. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

5. Third-Party Services

We use third-party providers to operate parts of our website and business, including Google (analytics and advertising) and WhatsApp (for customer communication). These providers may process your information in accordance with their own privacy policies. We do not sell your personal information to third parties.

6. Data Sharing

We do not share your personal information with third parties except: (a) with service providers who help us operate our business, (b) when required by law, or (c) to protect our rights, property, or safety.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to data portability. To exercise any of these rights, please contact us using the details below.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at sales@rosetexwool.net.